SRH policies
Privacy policy
Website terms and conditions
Content disclaimer
SRH seeks to ensure that the information published on its website is up to date and accurate. However, the information on the website does not constitute legal or professional advice and SRH cannot accept any liability for actions arising from its use. SRH cannot be held responsible for the contents of any pages referenced by an external link. The SRH website contains links to other websites. This privacy policy only applies to this website and doesn't cover other websites. We welcome websites to link to the site. You don't have to ask for permission to do so. However, we don't give you permission to suggest that your website is associated with, or endorsed by SRH
Privacy
Any of your personal information, including contact details, gathered while operating our site shall not be sold or passed to third parties or used for the purposes of unsolicited communications unless you have expressly consent to these details being passed. Our privacy policy provides further information how we handle personal data for the purpose of carrying out our public duties.
Cookies
SRH operates the website www.railholdings.scot (this website). This website uses cookies. You can find a list of the cookies used, and information about how to change your browser’s cookie settings at our Cookie Policy
Cookie Policy
How we use cookies
A cookie is a small text file used by a web service to write information to your computer or smartphone for use later on. For example, the web service might write a unique user ID or session ID so that it recognises you again when you load the next page of the website. There are many different ways in which cookies are used, and you have the right enshrined in UK and European Law to control how websites use cookies on your device. Depending on the purpose of the cookie, you have some rights to access a service without the cookie being set. This right does not extend to cookies that are essential for the service to work, such as cookies that are set to control sessions or load balancing. They do apply though, to cookies that are used only for measuring service usage, personalisation or advertising. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Cookies can be categorised as follows:
Strictly necessary cookies
Some cookies we place on your device to ensure that the service delivers you information and services securely and optimally. The service is not able to function at all without these cookies, therefore you must accept them to be able to make use of our online systems. The list of functional cookies we use is given below:
a. ‘crumb’: this cookie prevents cross-site request forgery (CSRF)
b. ‘ss_cookieAllowed’: Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies
c. ‘NID’: this cookie is used by the Google reCaptcha form whose purpose is to prevent webform spam
d. ‘CONSENT’: this cookie is used by the Google reCaptcha form whose purpose is to prevent webform spam
e. ‘DV’: this cookie is used by the Google reCaptcha form whose purpose is to prevent webform spam
f. ‘1P_JAR’: this cookie is used by the Google reCaptcha form whose purpose is to prevent webform spam
g. ‘_GRECAPTCHA’: this cookie is used by the Google reCaptcha form whose purpose is to prevent webform spam
Preference cookies
Preference cookies enable our website to remember what preferences you have set. For example, we use a cookie to record what categories of cookies you have accepted. As this is necessary to remember your cookie preferences, you must accept preferences cookies. We do not currently set any preference cookies on this website.
Performance cookies
We use a number of tools that monitor visitor behaviour on our website to help us improve our information and services. They are not used to target or personalise advertising. These cookies are important as they help us understand what content is most important to our users, where people may have problems using our services, and what content is not as important to them. This helps us to continue to improve our service to you and our users as an overall group. These cookies use an anonymous ID, not personal information, and the data we collect are aggregated and used as a whole group for statistical analysis, not as individual users. The list of performance cookies we use is given below:
a. ‘ss_cvt’: Identifies unique visitors and tracks a visitor’s sessions on a site
b. ‘ss_cvr’: Identifies unique visitors and tracks a visitor’s sessions on a site
How do I change my browser’s cookie settings
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org Be wary though that blocking all cookies may prevent some web services from being able to set the cookies essential to delivering their services. You can also edit your preference for this website using the preference setting below. We store your preference for this in a preference cookie as described above.
Accessibility statement
Scottish Rail Holdings is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to https:www.railholdings.scot
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Preparation of this accessibility statement
This statement was prepared on 25/02/2022. It was prepared by Altcom ltd. on behalf of Scottish Rail Holdings, using a combination of manual and automated testing with Axe and SortSite accessibility testing tools.
Feedback and contact information
If you wish to report any compliance issues you believe you have found, or otherwise with to request information, please use the contact form at https:www.railholdings.scot/contact, or else write to:
Scottish Rail Holdings Ltd
Buchanan House
58 Port Dundas Road
Glasgow
G4 0HF
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Published 25 February 2022